Fidelity Life Website Privacy Policy for California Residents

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Fidelity Life Association’s Privacy Policy For California Residents

Last Updated: 12/11/24 This California Privacy Policy applies to the processing of California residents’ personal information (“consumer” or “you”) by Fidelity Life Association (“we”, “us”, or “our”). This California Privacy Policy supplements and does not replace our website Privacy Policy and Terms of Use, as well as the information contained in the “Our Privacy Statement” of Fidelity Life Association. It only applies to the extent the personal information is subject to California’s privacy laws. As part of our privacy commitment, we take the security of your information very seriously. Our security efforts include establishing a Vulnerability Security Policy, which you can view here.

Overview

This policy contains important information about privacy practices. We summarize the key points from each section below:

What personal data do we collect? We collect the following categories of personal information: identifiers, customer records, and internet or network activity. You can find more details on those categories below under our “Collection and Use” heading.
How do we use your personal data? We generally use the personal information we collect to communicate with you, personalize your experience with us, provide you the services you request, maintain the security of our services, and comply with our legal obligations.
How long do we keep your personal data? We will delete your information based on our record retention policy, but we may keep it for longer when legally required.
What personal data do we sell or share? We use third-party services that monitor certain activity on our website and across the internet in order to improve our user experience and provide you with useful advertisements. To the extent that constitutes selling or sharing your information, we only allow the services to collect Internet or Network Activity. You can opt out of such sales or sharing by clicking here.

Collection and Use

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). When you provide us information on the contact us form, we use that information to reach out to you and offer products we think you may be interested in. We may sell the information to third parties to market insurance products that may be of interest to you. Below we describe what personal information we collect, how we use it, and when (and to whom) we may disclose that information.

Types

During the last 12 months, we may have collected the following categories of personal information:

Category of Information	Examples of Specific Pieces of Information
Identifiers	Name, postal address, online identifier, IP address, email address
Customer Records	Name, signature, physical characteristics such as height, weight, mailing address, telephone number
Protected Characteristics	Age
Internet or Network Activity	Personalize the website experience to deliver content, products, and service offerings relevant to your interests. Maintain or improve the safety, security, and integrity of our website, information systems, databases, and other technology assets
Geolocation Data	Physical location or movements in relation to an internet-connected device
Sensory Data	Audio, or similar information such as continuous voice recordings

Sources

We collect personal information from the categories listed above from one or more of the following sources:

You, such as when you request a quote, use our online services;
Health plans, group policy holders, and benefit plan administrators;
Other insurance companies and reinsurers;
Government agencies, including departments of insurance and departments of motor vehicles;
Consumer reporting agencies and third-party databases;
Third parties that help us process or service transactions you request. For example, business application and technology companies;
Employees and independent contractors;
Customer service and client communications; and
Activity on our websites collected through third-party software.

Purposes

We may collect and use the personal information we collect for one or more of the following purposes:

To provide you with information, products, or services that you request from us;
To fulfill or meet the reason for which the information is provided, such as underwriting, and compliance;
To carry out our obligations and enforce our rights arising from any contracts between us, including billing and collections;
To provide customer service and quality assurance;
To improve our website and present its contents to you;
To market our products and services to you;
To prevent and detect fraud and to verify your identity;
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
For internal uses such as refining business processes and increasing efficiency;
As necessary or appropriate to protect the rights or property of our clients or others; and
As otherwise described to you when collecting your personal information

We do not use sensitive personal information for any purpose other than those referenced in 1798.121(a) and the related regulations. We will not collect additional categories of personal information or use the personal information collected for materially different, unrelated, or incompatible purposes without providing notice. We use deidentified data for certain purposes, including to perform statistical and other analyses and to conduct research to improve our products and services. We will maintain the data in deidentified form and will not attempt to reidentify the information. If we disclose deidentified information to another entity, we will do so in a way that is designed to prevent reidentification.

Disclosures

In the last 12 months, we have disclosed the following categories of personal information to the following categories of entities:

Data storage providers: Identifiers; customer records information; protected classifications; biometric information; professional or employment related information; education information; audio; electronic
Business communication and collaboration partners: Identifiers; customer records information; authentication data; audio, electronic

We may have also disclosed your personal information to service providers and others as described in our general privacy policy.

Cookies and Similar Interactive Technologies

We use cookies to enhance user experience and to analyze the performance and traffic on our website. We may also contract with partners that utilize ad-serving technology including Google Ads and remarketing, which tracks user interactions with our website in order to present personalized advertisements. In addition to the advertising cookies noted above, we use other cookies on our website to ensure the site functions and to improve the user experience. One of the cookies we use is for Google Analytics. We use Google Analytics on our website to help us better understand how consumers interact with our website, such as what they engage with on the site, what they search for when they visit certain pages, and what type of content they prefer. The information we gather gives us insights to improve your online experience, refine our products/ services, and more. You can learn more about Google Analytics, including how Google uses information collected with its tool, by clicking here view Google’s explainer on it uses information from sites using Google Analytics.

Interactive Services Notice, Consent, and Disclaimers

This website may provide interactive features, including features such as session replay and other tracking related to your activities on this website. You agree that we may record and retain a transcript of all communications via these features and/or may record or recreate your activity while using the website, in order to provide services, enhance your website experience, and for quality and verification purposes. We may work with trusted service providers to analyze, store, and/or use this data on our behalf. Your use or access of any of these features or of our website is governed by this Policy and our Terms of Use.

Sales and Sharing

We may obtain information about customers or potential customers from third parties. We use the information to market and offer products. We may also sell that information to other third parties. In the preceding 12 months, we may have sold personal information to third parties to market insurance products that may be of interest to you. We may also allow third parties to collect your personal information who then use that information to provide you targeted advertising. Targeted advertising cookies used for cross-context behavioral advertising are considered “selling” and “sharing” personal information under applicable California privacy law. As a California resident you have the Right to Opt Out of the Sale or Sharing of your personal information. To opt out of online sales and sharing of personal information, you must:

Reject marketing cookies in our cookie preference center or enable an opt-out preference signal (such as the Global Privacy Control) on your browser.

To opt out of offline sales and sharing of personal information, you must:

Submit a request using our privacy portal or call 888-305-7832.

We recognize opt-out preference signals for the browser sending the opt-out preference signal. If you later visit our website without sending the signal, we will continue respecting your opt-out request if we are able to verify you previously sent us a signal (and did not later opt in to sales/sharing). We honor the opt-out preference signal for on-line sales and sharing only. There are various implementations of opt-out preference signals, which are often a browser add-on or setting, so we recommend following the instructions for your preferred variation. Once you have properly configured your signal, we will automatically process it in a frictionless manner for online sales. In other words, we will not (1) charge you for using it, (2) change your experience with our services, or (3) display pop-ups or other notifications in response to your opt-out signal (except we may display some indicator acknowledging your request).

Your Rights

California law provides you specific rights regarding your personal information, and we discuss below those rights and how you can exercise them. We understand the importance of these rights, and we will not discriminate against you for exercising them. You may only make a verifiable consumer request for access twice within a 12-month period. Right to Know/Access Subject to some limitations, you have the right to request that we disclose certain information to you about our collection and use of your personal information. You can ask that we disclose to you:

The categories of personal information we collected about you;
The categories of sources for the personal information we collected about you;
Our purpose for collecting selling or sharing your personal information;
The categories of third parties to whom we disclosed your personal information; and
The specific pieces of personal information we collected about you.

Once we process your verifiable consumer request, we will disclose the information you requested—unless an exception applies. Right to Delete Subject to some limitations, you also have the right to request that we delete any of your personal information that we have collected. Once we process your verifiable consumer request, we will delete your personal information from our records, unless an exception applies. Right to Correct Subject to some limitations, you have the right to request that we correct inaccurate information about you. If we received a verifiable consumer request, we will begin processing your request for correction. We may ask you to submit additional information to help us evaluate your contention that our information about you is not accurate. And, sometimes, we may delete your information rather than correcting it—but we will only do this if it will not negatively affect you, or you consent to the deletion.

Exercising Your Rights

We only honor verifiable consumer requests. We offer three ways to submit such a request:

Completing the form on our privacy portal.
Calling 888-305-7832.
Authorized agents and vendors. Submit requests using our agent and vendor privacy portal.

Only you or your authorized agent may make a request related to your personal information, unless the personal information concerns a minor (i.e., a person younger than 13-years old). If your request is via an authorized agent, we may still verify your identity directly with you and/or confirm that you provided the agent with authorization. For minors, a parent or guardian must make the verifiable consumer request on the minor’s behalf. If you are an agent making a request, we require additional documentation. Specifically, written permission from the consumer. We will attempt to verify your identity by comparing the information you provide us with the details we have in our records. Sometimes we may ask you for additional information to help us in the verification process. When you use our online form, it will ask you for certain information. When information is designated as being mandatory, that means we will be unable to verify your identity (or the identity of your authorized agent) without it. We cannot respond to your request or provide you with personal information if we cannot both verify your identity or authority to make the request and confirm that personal information we have relates to you.

Updates to this Policy

We reserve the right to amend this California Privacy Policy at any time. We will post the updated policy on our website at www.fidelitylife.com and any changes will become effective when we do so.

Contact Us

If you have any questions or comments about this California Privacy Policy, the ways in which we collect and use your personal information, your choices and rights regarding your information, or wish to exercise your privacy rights under California law, please do not hesitate to contact us at 888-305-7832.