Fidelity Life Office
1350 E Touhy Ave., Suite 205W
Des Plaines, IL 60018
(844) 227-6166
info@fidelitylife.com
You can call our Customer Service Representatives Monday through Friday at 800.369.3990 from 8 a.m. to 5 p.m. Central Time CT.
We make it simple to update your policy information. If you have an online customer account for your established Fidelity Life policy, you can make changes to your personal information (address, email or phone number) yourself.
Log in to or register for your Customer Account.
If your policy has been recently approved, please allow a few business days for your policy information to be accessible through our secured website.
If you don’t have an online account, please download the Fidelity Life – Service Request Form and submit a completed form to us.
Any questions? Please call our Customer Service team at 800.369.3990, Monday through Friday from 8 a.m. – 5 p.m. CT.
You can change the owner on our online customer account center or complete the Fidelity Life – Ownership Change Request Form and submit it to us to make make this update to your policy.
Any questions? Please call our Customer Service team at 800.369.3990, Monday through Friday from 8 a.m. – 5 p.m. CT.
First, check your policy or contact your agent or customer service representatives to confirm any requirements.
If you are a resident in a community property state (AZ, CA, ID, LA, NV, NM, TX, WA or WI), all policy benefit changes do require spousal consent. If you live in one of those locations, or it’s a requirement in your policy, we will need a spouse’s signature to process policy changes.
If you have any questions, please call our Fidelity Life Customer Service team at 800.369.3990, Monday through Friday from 8 a.m. – 5 p.m. CT.
You will need to complete our Loan/Withdrawal Surrender Form and submit it to us.
The policy packet should be returned with a surrender request or the policy owner must destroy the policy.
If you’re the policyholder and reside in a community property state (AZ, CA, ID, LA, NV, NM, TX, WA or WI), your spouse’s signature is required.
Please note: Fidelity Life Association will not accept emails or phone calls to surrender, cancel or request a free look period on a policy since we would not be able to verify the identification of the sender or the caller.
You will need to complete the Fidelity Life – Assignment of Policy as Collateral Security Form and submit it to us to make this change.
Any questions? Please call our Fidelity Life Customer Service team at 800.369.3990, Monday through Friday from 8 a.m. – 5 p.m. CT.
If you have an existing credit card on file for recurring payments and want to change to a different one, or if you have a recurring electronic funds transfer set up with one bank account number (but want to use a different bank account number), you should be able to make some of those updates yourself online through your Customer Account.
You can download our Premium Payment Option Form and submit it to us to make this change in your account.
Any questions? Please call our Fidelity Life Customer Service team at 800.369.3990, Monday through Friday from 8 a.m. – 5 p.m. CT.
Fidelity Life Association accepts Visa, MasterCard, Discover, and American Express credit and debit cards. Monthly, quarterly, semiannual, and annual policy payment options are available with either option. Should you need to make an immediate or interim payment, you can also choose to use your credit or debit card for a one-time payment. Please note that pre-paid credit cards may be declined.
The policy payment will draft on the evening of the designated bill/draft date. However, it may take an additional 1 to 3 business days for the withdrawal to appear in your financial institution account. We do not send billing reminders on policies using credit/debit cards for premium payments.
If you have an existing credit card on file for recurring payments and want to change to a different one, you should be able to make that update yourself online through your Customer Account.
If you have any updates or changes to your credit or debit card billing, please call our Fidelity Life Customer Service team for assistance Monday through Friday at 800.369.3990 from 8 a.m. to 5 p.m. CT.
The Credit/Debit Card on file will retry for 28 days, if funds are available on any given day during that time, the payment will clear and post. However ,should you need to update your payment information you may update your Credit/Debit Card via the Customer Portal, you will need to be a Registered user.
Yes. If you are the policy owner, you can set up an electronic funds withdrawal from your checking or savings account. Monthly, quarterly, semi-annual and annual policy payment options are available.
If you have an existing recurring electronic funds transfer set up with one bank account number but want to use a different bank account number, you should be able to make that update yourself online through your Customer Account.
Simply download a Premium Payment Option Form, complete and submit it. You could also provide a signed letter of instruction to do this with a voided check.
The policy payment will draft on the evening of the designated bill/draft date. However, it may take an additional 1-3 business days for the withdrawal to appear in your bank or other financial institution account.
Any questions? Please call our Fidelity Life Customer Service team at 800.369.3990, Monday through Friday from 8 a.m. – 5 p.m. CT.
Please contact Fidelity Life Customer Service by email at service@fidelitylife.com or call our Customer Support team at 800.369.3990, Monday through Friday from 8 a.m. – 5 p.m. CT.
Some products are available for purchase online, and more will be available over time.
If your chosen product is available online, you can complete your purchase.
If you want to speak to an agent or your chosen product is not yet available online, we market our products through a national network of agents.
For a referral to an agent, please email sales@FidelityLife.com or call 800.482.6616, Option 4. Agents are available:
Monday – Thursday: 7:00 AM to 9:00 PM CST
Friday: 7:00 AM to 8:00 PM CST
Saturday – Sunday: 8:00 AM to 5:00 PM CST
**Not all life insurance products are available in all states. Fidelity Life Association is licensed in all states and the District of Columbia, except for Wyoming and New York. Our NAIC number is 63290.
We’d be happy to help. Please contact Fidelity Life Customer Service by email at service@fidelitylife.com or call us at 800.369.3990, Monday through Friday from 8 a.m. – 5 p.m. CT.
We’d be happy to help. Please contact our Fidelity Life Customer Service team via email at service@fidelitylife.com or call them at 800.369.3990, Monday through Friday from 8 a.m. – 5 p.m. CST.
For people who purchased their Fidelity Life coverage through an employer, group or association membership.
Customer
Please contact your company’s HR Department.
Plan Sponsor
Contact Vision Financial at 877.352.3303.
At Fidelity Life Association, we want you to be satisfied with your policy. A free look period is a designated time during which the policy owner is able to conduct a more in-depth review of your insurance policy.
During this timeframe, you can ask your agent important questions that you may not have originally considered, get more clarity about the details of the terms and conditions, and better ensure it meets your needs.
The policy owner may, within 30 days after it is delivered, return the policy to our Home Office or to the agent who sold the policy and receive a full refund of any premiums and fees that have been paid to us.
Once returned, the policy will be void from its beginning. If a policy was destroyed or lost, the policy owner should send a letter of instruction requesting the free-look period.
Both methods require the signature of the policy owner along with a current date. If you’re the policyholder and reside in a community property state (AZ, CA, ID, LA, NV, NM, TX, WA or WI) your spouse’s signature is required.
If you have any questions, please contact our Fidelity Life Customer Service team via email at service@fidelitylife.com or call them at 800.369.3990, Monday through Friday from 8 a.m. – 5 p.m. CT.
You can cancel your policy by submitting a written, dated, and signed request to the Fidelity Life Customer Service team.
The policy packet should be returned with a cancellation request, or you must destroy the policy. If you are the policyholder and reside in a community property state (AZ, CA, ID, LA, NV, NM, TX, WA or WI), your spouse’s signature is required.
If you have any questions, please contact our Fidelity Life Customer Service team via email at service@fidelitylife.com or call them at 800.369.3990, Monday through Friday from 8 a.m. – 5 p.m. CT.
If the policy is not destroyed or returned at the time of cancellation, surrender or at the time of a free-look, and the insured passes away, the policyholder’s beneficiaries may find the policy packet in the insured’s personal effects and believe they can make a death claim.
Any questions? Please call our Fidelity Life Customer Service team at 800.369.3990, Monday through Friday from 8 a.m. – 5 p.m. CT.
Yes. Direct billing can occur on a quarterly, semiannual or annual basis if that’s what the payer (the person paying for the policy) prefers. Once the policy is in force (active), the payer or agent may request a change to the direct bill option.
Please note, we do not offer a monthly direct bill option. If you have any questions, please call our Fidelity Life Customer Service team at 800.369.3990, Monday through Friday from 8 a.m. – 5 p.m. CT.
Paying for your policy annually is the least expensive option. All other payment frequency options (monthly, quarterly and semi-annual) have a small administrative fee added to the premium payment amount.
Please refer to your policy for more details. If you have any questions, please call our Fidelity Life Customer Service team at 800.369.3990, Monday through Friday from 8 a.m. – 5 p.m. CT.
You can send your payments with your policy account reference to:
Fidelity Life Association
75 Remittance Drive, Suite 6431
Chicago, IL 60675-6431
For policies on direct billing, billing notices are sent 21 days in advance of the premium payment due date. If you miss a payment, a reminder notice is sent 10 days after your initial due date.
A beneficiary, or someone acting on their behalf, can access the appropriate state Claim Form.
Submit a completed form by mail, with a certified death certificate, to our Customer Service team.
Should you have any questions, please contact our Fidelity Life Customer Service team for assistance Monday through Friday at 800.369.3990 from 8 a.m. to 5 p.m. CT.
To contact us by email, please send your message to service@fidelitylife.com.
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