Since 1896, Fidelity Life has been focused on helping everyday families find affordable life insurance.

Today, we’re honored to be recognized for our commitment to putting customers first. For the third year in a row, Newsweek has named Fidelity Life in its America’s Best Customer Service rankings.

The award is especially meaningful to us this year, when the need for financial protection is greater than ever. Since we first opened our doors, our mission has been to help Americans achieve financial security with life insurance plans that meet their needs each step of the way.

Recognizing a reputation for service

To develop the America’s Best Customer Service rankings, Newsweek and global research company Statista surveyed 25,000 Americans about their favorite products and services. Customers shared their experiences with brick-and-mortar companies, online retailers, and service providers in 160 categories across a wide range of industries.

Newsweek and Statista awarded companies based on a combination of Net Promoter Score (how likely the customer was to recommend the company to friends and family) and five additional criteria:

• Quality of communications: Whether the company was friendly and helpful when the customer contacted them
• Professional competence: Whether the company answered the customer’s questions correctly and thoroughly
• Range of services: If the services available met the customer’s expectations
• Customer focus: Whether the company provided personalized service based on the customer’s unique needs
• Accessibility: How accessible the company was, either in person, over the phone, or online

Based on that feedback, Newsweek evaluated companies and awarded the top three to five companies in each category. Fidelity Life was recognized in the Accidental Death and Dismemberment (AD&D) insurance category, making us part of these rankings each year Newsweek has given the award.

The full list of America’s Best Customer Service Award 2021 winners is now available online and will also appear in an upcoming print edition of Newsweek Magazine.

Working with you, for life

At Fidelity Life, we’re grateful to all our customers for their support and to our employees for providing excellent service each day.

As we enter 2021, we’re focused on finding new and innovative ways to serve families, including:

• A broad range of affordable products. We know our customers have unique needs. We offer a variety of term, permanent, and final expense life insurance plans that fit families’ budgets and provide protection at every stage of life. 
• Fast application and approvals. Our customers can now buy online or over the phone, with plans starting the same day, in many cases. We’re proud to offer coverage quickly during these uncertain times, so our customers can have peace of mind sooner.
• Convenient coverage. With many people seeking coverage from home, Fidelity Life offers contactless ways to buy life insurance safely. Our patented process allows us to defer medical exams for up to six months after coverage is approved, and many plans don’t require an exam at all.
• Help when it’s needed. When our customers have questions, our licensed agents are here to guide them through their options and find the right plan.

Protecting what’s precious matters to our customers, and it matters to us, too. We’re proud to be honored for our service, and we’re humbled by the opportunity to continue helping families secure their financial futures.

At Fidelity Life, our goal is to make life insurance simple, affordable, and understandable for everyday families. This content is intended for educational purposes only. Each post is carefully fact-checked, reviewed, and updated regularly to ensure the information is as relevant as possible.